Shipping policy

At Hope Box, every candle and soap is handcrafted with care in small batches. Because of this, we take the time to ensure every order meets our quality standards before it leaves our studio.

Processing Time

Orders are typically processed within 2–5 business days.

During holidays, product launches, or high-demand periods, processing may take a little longer. If this happens, we'll keep you informed every step of the way.

Shipping Time

Once your order has been shipped, estimated delivery times are:

United States: 3–7 business days

Delivery times are estimates provided by the shipping carrier and may vary depending on your location, weather conditions, or other unforeseen delays.

Shipping Rates

Shipping costs are calculated at checkout based on your order size and destination.

We offer FREE U.S. shipping on orders of $50 or more.

Order Tracking

Once your package ships, you'll receive a confirmation email with a tracking number so you can follow your order every step of the way.

Handmade Products

Because each product is handmade, slight variations in color, texture, or appearance are completely normal and make every piece uniquely yours.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

Hope Box is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us as soon as possible at hello@hopebox.co (replace with your email). We'll do our best to update your order before it ships.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or the expected delivery date) with your order number and photos of any damage.

We'll work with you to find the best possible solution.